Privacy policy

Who we are

Print and Stitch House Ltd, trading as Pash London, of Unit 3E, Room 3, 736 to 740 Romford Road, Manor Park, London E12 6BT. Print and Stitch House Ltd is registered in England and Wales, company number 12394585. We are the data controller for the information described below. Contact us at printandstitchhubuk@gmail.com or 020 8552 1214.

For data protection questions or requests, use the same email address. We do not currently have a separate data protection officer.

What we collect

• Enquiry and quote details: your name, company, email address, telephone number and whatever you tell us about the job.
• Artwork: logos and images you send us so we can quote and produce your order.
• Order records: what you ordered, sizes, delivery address and payment status, where you place an order with us.

Eligible online orders use Stripe’s hosted payment page. Stripe processes payment card details; we store order amounts, payment references and payment status, and do not store card numbers. Online payments remain unavailable until the commercial launch checks are complete.

Why we use it

• To answer your enquiry and prepare a quotation (our legitimate interest in responding to you).
• To produce, deliver and invoice your order (performance of our contract with you).
• To keep your artwork and specifications on file so reorders are straightforward (our legitimate interest, and yours).
• To meet legal obligations such as keeping accounting records.

Marketing is optional. If you tick the updates box on an enquiry form, we record that choice, the wording shown and the time it was made. You can withdraw it at any time by contacting us. We do not sell or rent your details to anyone.

Who we share it with

We may share information with service providers who help us run the site and fulfil work, including our hosting provider (Vercel), database provider (Neon), the email service that forwards new enquiries to our staff (Resend), couriers, garment wholesalers where goods are shipped directly, accountants and payment providers. They must protect your information and use it only for the agreed service.

Some providers may process information outside the UK. Where that happens, we use the safeguards required by UK data protection law, such as an adequacy decision or appropriate contractual protections.

How long we keep it

If you request a saved-basket reminder, we use your email only to verify the address and send one reminder after 24 hours of saved basket inactivity. This is separate from marketing. Your saved garment selections, email and reminder consent are deleted after 30 days. Logo files are not uploaded with reminder drafts. You can stop the reminder from your basket or the private link in the email; sending the quote also stops it. Offline changes take effect only when they synchronise.

Enquiries that do not become orders are kept for up to two years, then securely deleted. Order records are kept for seven years where needed for accounting and legal obligations. Artwork and specifications are deleted when no longer needed for the order or a reasonable reorder period, unless you ask us to delete them sooner. We review stored data periodically.

Cookies and analytics

This website sets no tracking or advertising cookies. We use Vercel Web Analytics to count visits and see which pages are useful. It sets no cookies and stores nothing on your device. It records the page viewed, the site that referred you, your browser and device type and your country, and it does not identify you or follow you across other websites. Visits are counted using a value that changes every day, so they cannot be linked back to you. If we ever add a cookie that is not essential to running the site, we will ask before setting it.

Your basket and private order link

We save configured garment selections in your browser for up to 30 days so you can return to your basket. Uploaded artwork stays in the current browser session until you send your quote or order. Checkout retry information also stays in that session. These records support your requested shopping journey and are not used for advertising.

Opening a private order link sets an essential, HTTP-only order-access cookie for up to 30 days. Keep your private link confidential. Anonymous shopping events record steps such as product views and basket changes, without customer names, contact details, artwork or order references.

Your rights

You can ask for access to, correction or deletion of your personal information, restriction of processing, or a copy in a portable format where applicable. You can object to processing based on legitimate interests, including any direct marketing, and withdraw any consent you have given. Write to printandstitchhubuk@gmail.com. We normally respond within one month; we may ask for information to verify your identity.

If you are unhappy with how we have handled your information you can complain to the Information Commissioner’s Office at ico.org.uk.

Changes

Any changes to this policy will be published on this page.