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Ordering, start to finish
Choose your garments and branding once, then send the saved basket for a confirmed quote. You can also contact us with a brief.
Why work with Pash London
Free logo setup
We digitise and mock up your artwork at no charge.
Fast London turnaround
Standard production is usually 3 to 5 working days after artwork approval and agreed payment.
No minimum on embroidery & DTF
Screen printing starts at 25 pieces.
One workshop
Print, embroidery and finishing in our own workshop.
Configure & review
Choose garments, sizes, colours and logo positions. Review your basket, then add contact details to send the quote request. Your saved selections carry across.
Quote & mock-up
We aim to come back the same working day with a fixed price and a visual of your branding on the actual garment colour.
Approval & payment
Confirm the quote, artwork, positions and sizes in writing. We arrange a payment link or agreed payment terms. Payment alone does not authorise production.
Production & delivery
Standard production is usually 3 to 5 working days after artwork approval and agreed payment. Delivery or collection is confirmed with your quote.
Artwork guidelines
The short version: send us whatever you’ve got. We redraw and digitise artwork free of charge, so a bad file is our problem rather than yours. That said, if you do have the following, it saves a step:
- Vector files: AI, EPS, PDF or SVG. These scale to any size.
- High-resolution raster: PNG or TIFF at 300dpi and final print size, with a transparent background.
- Brand colours: Pantone references if you have them, or hex codes.
- Fonts: tell us the typeface or send the file if text needs recreating.
A small website logo, PDF screenshot or angled photo of a business card will need redrawing first. That usually adds a day.
Sizing
Sizes vary noticeably between brands. A Fruit of the Loom large is not the same as a Stanley/Stella large, and workwear fits are cut differently again. Two things help:
- Ask us for the size chart for the specific garment before you collect sizes from your team.
- For a first order with a group, order one or two samples first. We’d rather send you a sample than have you order 40 in the wrong fit.
Most garments run XS to 4XL or 5XL. Sizes above 2XL may carry a small manufacturer supplement. We’ll show it in the quote.
Delivery & collection
| Option | Timing | Cost |
|---|---|---|
| Standard UK delivery | Production is usually 3 to 5 working days after artwork approval and agreed payment; delivery confirmed with your quote | Quoted per order |
| Express production | By arrangement | Quoted per job |
| Collection from workshop | When your order is ready | Free |
| Direct to venue or site | As standard delivery | Quoted per order |
Delivery is quoted with your order. It depends on weight and destination.
Payment
New customers pay in full, or pay a 50% deposit on larger orders. Established account customers can use agreed invoice terms. We accept bank transfer and card.
Frequently asked questions
What’s the minimum order?
There is no minimum for embroidery, DTG or vinyl. Screen printing has a practical minimum of 25 because of the screen setup. Below that, we’ll recommend another method.
How much does it cost to set up my logo?
Nothing. Digitising for embroidery and artwork preparation for print are both free, including redrawing unusable files. Screen printing carries a per-colour screen charge on runs under 50, which is shown clearly in your quote.
Can I see it before you make 200 of them?
Always. Every order gets a digital mock-up before production. For larger runs we can produce a physical pre-production sample if colour accuracy matters.
Can you use garments I’ve bought elsewhere?
Usually. Send one over so we can check it will hoop or press safely. We can’t accept liability for damage to customer-supplied garments, though problems are rare.
What if the order is wrong?
If we make a mistake against the approved mock-up, we remake it at our cost. Personalised items cannot be returned for change of mind, so we ask for written approval first.
Do you do rush jobs?
Often, yes. Vinyl and DTG are the quickest routes. Call rather than email if the deadline is tight and we’ll tell you straight away whether it’s possible.
Can we set up a repeat account?
Yes. We keep your artwork, thread and ink specifications on file, so a reorder is usually one email and no setup. Plenty of our customers just send a size list and a PO number.